Return Policy

Return Policy

To initiate a return, use our return portal. 

Issues with a lost/damaged/stolen package? Please reach out to us here. If you purchased Redo at check out with your order, rest assured you have package protection.

You have 30 days from the date you received your order to request a return for a refund to your original payment method. You have 60 days to request a return for shop credit.  

  • If you checked out with Redo, your return shipping costs will be covered. Otherwise, customers are responsible for the shipping costs of returned items.

  • We will accept one open bag/bottle of product - all other products must be unopened to be returned. 

  • Digital downloads cannot be refunded or exchanged.

  • Discount codes cannot be stacked with any other sale, discount or subscription order. 

  • In the event that you forget to apply an awarded loyalty reward during a high-volume sale, please understand that we might not be able to retroactively apply the discount. However, we assure you that the unused reward will be ready and waiting for your next purchase. We appreciate your understanding and look forward to serving you again soon!

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